About Course
Core Content & Key Learning Areas
This diploma prepares students for professional front office roles in hotels and resorts, focusing on guest relations, reservations, and property management systems.
Introduction to Hospitality & Front Office Management: Learn the structure and functions of hotel front office operations.
Guest Relations & Communication: Build strong interpersonal and communication skills for handling guests professionally.
Reservation and Check-in/Check-out Procedures: Master hotel software systems for managing guest stays efficiently.
Customer Service Excellence: Understand guest satisfaction principles, complaint handling, and service quality improvement.
Housekeeping Coordination: Learn to work with other departments to ensure smooth guest experiences.
Professional Etiquette & Grooming: Develop personal presentation and hospitality behavior standards.
Career Pathways
Graduates are well-prepared for entry-level and supervisory roles in hospitality establishments, including:
• Front Office Assistant
• Receptionist
• Guest Relations Officer
• Reservation Agent
• Front Office Supervisor