Diploma in Front Office Operations

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About Course

This diploma program equips students with essential skills in front office management, guest relations, and professional communication. The course is designed to prepare students for real-world roles in hospitality and service industries.

Duration: 03 Months (12 Weeks) – Physical / Online

Programme aims

Understand Front Office operations in hotels and resorts
Develop professional guest handling and communication skills
Learn reservation, check-in, and check-out procedures
Prepare students for entry-level Front Office positions (local & overseas)

What Will You Learn?

  • 1 Introduction to Hospitality & Front Office
  • 2 Guest Relations & Communication Skills
  • 3 Front Office Equipment & Systems
  • 4 Reservations & Room Management
  • 5 Check-in Procedures
  • 6 Check-out & Cashiering
  • 7 Guest Services & Problem Handling
  • 8 Coordination with Other Departments
  • 9 Advanced Front Office Skills
  • 10 Workplace Communication & English
  • 11 Industry Standards & Career Guidance
  • 12 Final Assessment & Certification

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